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Privacy Policy
What personal information we collect, why we collect it, who we share it with, how we protect it and the rights you have.
1Privacy at a glance
- We collect only what we need to run your account, process orders, provide support and keep the shop secure.
- We never sell your personal information.
- Card numbers and Mobile Money PINs are entered on our payment provider's secure page. We never see or store them.
- You can ask to see, correct or delete your information at any time.
This Privacy Policy explains what personal information Simba Telecom Limited collects on simbatelecom.com and in our outlets, why we collect it, who we share it with, how long we keep it, how we protect it, and the rights you have. We handle personal data in line with Uganda's Data Protection and Privacy Act, 2019 and its regulations.
2Who we are
The "data controller" responsible for your personal information is Simba Telecom Limited, Plot 50, Kampala Road, Kampala, Uganda. Simba Telecom is a phone and accessories retailer and authorised service partner with outlets across Uganda.
For anything about your personal information, contact us at info@simbatelecom.com or +256 312 351500.
3Information we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Account details | Name, email address, phone number, username, password (stored only in scrambled, hashed form), saved billing and delivery addresses | You, when you register, sign in or edit your account |
| Google sign-in details | Name, email address, verified-email status and a unique Google account identifier | Google, if you choose "Continue with Google" |
| Order details | Items bought, prices, discounts and coupon codes used, order notes, delivery or collection choice, order status and history | You, and our systems when you order |
| Payment records | Order reference, amount, payment status, payment method used (for example Mobile Money or card) and the provider's tracking reference. Not your card number, security code or Mobile Money PIN | Our payment provider |
| Enquiries and forms | What you write in our contact form, warranty check form (including device model, IMEI, purchase date, district and outlet) and order tracking | You |
| Reviews and comments | Your name, email address, rating and the text you submit | You |
| Wishlist and cart | Products you save or add to your cart | You and your browser |
| Technical data | IP address, browser and device type, pages and actions on the Website, and security events such as failed logins | Your browser and our servers |
| In-store records | For Take Now, Pay Later and warranty or repair services: name, phone, National ID details and device information, collected on paper or in-store systems | You, in an outlet |
We do not intentionally collect sensitive personal data, such as health, religious or political information, through the Website.
4How we use your information, and our lawful grounds
| Purpose | What we use | Lawful ground |
|---|---|---|
| Create and manage your account, log you in and keep it secure | Account details, Google sign-in details, technical data | Contract; legitimate interest in security |
| Process and deliver orders, take payment, handle cancellations, returns and refunds | Order details, payment records, address and phone | Contract |
| Send order confirmations, payment and delivery updates, password reset and account emails | Account and order details | Contract; legitimate interest |
| Customer support, repairs, warranty claims and after-sales | Enquiries, order and device details | Contract; legitimate interest |
| Publish reviews and comments you submit | Name, rating, text | Your consent |
| Prevent fraud, spam and abuse (reCAPTCHA, login limits, order checks) | Technical data, order and account details | Legitimate interest; legal obligation |
| Keep accounting, tax and warranty records and answer lawful requests | Order and payment records | Legal obligation |
| Send news and offers (only if you opt in) | Name, email | Your consent, which you can withdraw at any time |
| Improve the Website and our service | Technical and usage data, in aggregate where possible | Legitimate interest |
We do not make decisions about you that have legal or similarly significant effects based solely on automated processing. Our fraud and abuse checks are automated but trigger a human review before an order or account is refused.
6Payments
When you pay online you are taken to a secure page run by our payment provider, where you enter your card or Mobile Money details. We never see, receive or store your full card number, card security code or Mobile Money PIN. We keep only the order reference, amount, payment status, payment method and the provider's reference so that we can match payments to orders and handle refunds.
8Google services
- Google reCAPTCHA protects our forms (login, sign-up, checkout, contact and others) from automated abuse. It collects hardware and software information, such as device and application data, and sends it to Google for analysis.
- Sign in with Google lets you create an account or sign in without a password. We ask only for your basic profile: name and email address. We do not receive your Google password and cannot access your contacts, email or files. You can remove our access any time in your Google Account settings.
- Google Maps shows our outlets and directions on some pages.
Google processes information from these services under its own policy at policies.google.com/privacy and terms at policies.google.com/terms.
9Emails and marketing
- Service emails such as order confirmations, payment and delivery updates, password resets and replies to your enquiries are part of the service and are sent whether or not you opt in to marketing.
- Marketing messages about offers and news are sent only if you have agreed. Every marketing message tells you how to opt out, and you can also contact us to stop them.
10How long we keep information
| Information | How long |
|---|---|
| Account details | While your account is open. After you ask us to close it we delete or anonymise it within a reasonable time, apart from records we must keep |
| Orders and payment records | For as long as tax, accounting and warranty rules require, and to handle returns and disputes |
| Enquiries and warranty check forms | For as long as needed to answer you and handle any follow-up, then deleted or anonymised |
| Reviews and comments | While they remain published, or until you ask us to remove them |
| Security and technical logs | A short period, usually weeks to a few months, then deleted |
| Marketing preferences | Until you withdraw consent |
11How we protect your information
- The Website uses HTTPS encryption so data is protected in transit.
- Passwords are stored hashed, never in plain text, and we limit repeated login attempts.
- Forms are protected with reCAPTCHA and anti-forgery checks.
- Access to customer data is limited to staff who need it for their work, and administrator accounts require a password and are logged.
- Payment details are handled by our payment provider and never stored by us.
- We keep backups and update our systems to reduce security risks.
No online system is completely secure. If a breach is likely to harm you, we will notify you and the Personal Data Protection Office as the law requires.
12Your rights
Under Uganda's Data Protection and Privacy Act you have the right to:
- Access the personal information we hold about you and get a copy;
- Correct information that is inaccurate, incomplete or out of date;
- Delete your information where we no longer need it, subject to records we must keep by law;
- Object to or restrict our use of your information, including for marketing;
- Withdraw consent you gave us, at any time, without affecting earlier use;
- Complain to the supervisory authority if you think we have handled your information unlawfully.
How to use your rights
- You can view and update your details in My Account.
- For anything else, email info@simbatelecom.com or call +256 312 351500. Tell us what you want and the email or phone number on your account.
- We may need to confirm your identity first. We will reply without undue delay and explain if we cannot do what you ask, for example because the law requires us to keep a record.
You can complain to Uganda's Personal Data Protection Office (under the National Information Technology Authority, NITA-U). We would appreciate the chance to put things right first.
13Children
The Website is not meant for children under 18 and we do not knowingly collect their personal information. If you believe a child has given us their details, contact us and we will delete them.
14Transfers outside Uganda
Some of our service providers, including Google and our hosting and email providers, may process information on servers outside Uganda. Where that happens we take steps to make sure your information is still protected in line with this policy and the law, for example through contracts with those providers.
15Links to other sites
The Website may link to other sites, including those of our brand partners and social media pages. We are not responsible for their privacy practices. Please read their policies before you share personal information with them.
16Changes to this policy
We may update this policy from time to time. The latest version is always on this page with the date it was last updated. If we make an important change we will tell account holders by email or with a notice on the Website.
17Contact us
Simba Telecom Limited
Plot 50, Kampala Road, Kampala, Uganda
Email: info@simbatelecom.com
24/7 hotline: +256 312 351500
See also our Terms & Conditions and Refunds & Returns policy.
Questions about this page?
Simba Telecom Limited, Plot 50, Kampala Road, Kampala, Uganda
Email: info@simbatelecom.com | 24/7 hotline: +256 312 351500
